Booking Policies
Booking Policies
Your appointment is designed to be a thoughtful, personalized experience from start to finish. Before booking, please take a moment to review the information below so you know what to expect and can arrive fully prepared.
Before You Book
Choose the Right Service
Every appointment is tailored to your hair, desired look, and overall needs. Please review our services carefully and select the option that best reflects the experience you’re looking for.
If you’re unsure which service is right for you, our FAQs and Services pages are a great place to start.
Your Intake Form
Every client is required to complete an intake form before their appointment.
This gives us a better understanding of your hair history, current hair condition, preferences, and what you’re hoping to achieve — allowing us to prepare for your appointment with you in mind.
Please Be Honest About Your Hair
Your hair history and current condition help us determine what is appropriate for your appointment.
Please provide complete and accurate information during your intake so we can create the best experience for your hair.
Extensions & Preparation
Come Prepared
Some services require specific preparation before your appointment. Please review the preparation requirements for your selected service and arrive ready for your appointment.
Customization & Color
Certain extension services may require additional preparation, customization, or color work.
If your desired look requires additional services, these may need to be arranged before or added to your appointment.
Your Appointment
Arrival
When you arrive, please text to let us know you are here and remain in your vehicle.
You will receive confirmation when it is time to meet at the entrance.
Late Arrival
Your appointment time is reserved especially for you. Clients arriving late but within the 15-minute arrival window may be accommodated only when sufficient appointment time remains.
A $75 late fee will apply when a late appointment is accepted.
After 15 minutes, the appointment is considered a no-show and the No-Show Policy applies.
Guests
To keep the salon experience comfortable, private, and focused, appointments are reserved for the scheduled client unless a guest has been approved in advance.
Service Changes
Please reserve the correct service when booking.
Same-day additions or changes are not guaranteed and will only be accommodated when approved and time permits.
Any additional cost will be added to your final balance.
Changes to Your Appointment
Rescheduling
One reschedule is permitted with at least 48 hours’ notice.
To transfer your retainer, your new appointment must be scheduled within 10 days of the original appointment date.
Appointments moved beyond 10 days or changed a second time require a new reservation and new retainer.
Cancellations
Appointments canceled at least 48 hours in advance will not incur an additional cancellation charge.
Your retainer remains non-refundable and cannot be transferred.
Cancellations or rescheduling requests made less than 48 hours before your appointment will result in forfeiture of your retainer and a charge of 100% of the remaining service balance to the payment method on file.
Same-Day Cancellations
Same-day cancellations will result in forfeiture of your retainer and a charge of 100% of the remaining service balance to the payment method on file.
No-Shows
If you have not arrived within 15 minutes of your scheduled appointment time, your appointment will be considered a no-show.
The retainer will be forfeited and 100% of the remaining service balance will be charged to the payment method on file.
No-shows will generally result in loss of future booking privileges.
Rebooking
Canceled or missed appointments require a new reservation and new retainer unless the appointment qualified for rescheduling.
All outstanding balances must be paid before another appointment can be reserved.
Deposits & Payments
Securing Your Appointment
A non-refundable retainer of up to 50% of the service total is required to reserve your appointment.
The required retainer varies by service and will be disclosed at booking.
Your retainer is applied toward your service total. Your appointment is not confirmed until the retainer has been successfully processed.
Final Payment
The remaining service balance is due at your appointment.
A valid payment method is required on file. By booking and accepting these policies, you authorize PINK LUXE LLC d/b/a The Sew In Girl to charge your payment method for applicable fees and outstanding balances expressly described in this policy.
Specialty Scheduling
Appointments accommodated outside regular booking availability — including squeeze-ins and appointments outside standard business hours — require a $150 Specialty Scheduling Fee.
This fee is in addition to the scheduled service price and is non-refundable.
Additional Services & Fees
Your appointment is planned around the service and options selected during booking.
Same-day additions or changes are not guaranteed and will only be accommodated when approved and time permits.
Any additional cost will be added to your final balance.
Service Concerns & Adjustments
Have a Concern About Your Service?
We want you to feel confident in your service. If you have a service concern, please submit your claim by email to the designated Claims Department within 48 hours of your completed appointment.
Your claim must include:
- Your name
- Appointment date
- Service received
- A detailed description of your concern
- Supporting photos, when applicable
Claims are not accepted by text message, social media DM, or other informal communication channels.
Adjustments
Approved adjustments are limited to reasonable corrections of the original service performed.
Adjustments do not include a new style, change of preference, additional service, or concerns unrelated to the original service.
Claims submitted after 48 hours will not qualify for a complimentary adjustment.
Refunds
Payments for completed services are final.
Eligible service concerns will be reviewed and handled through the Claims Department and adjustment process.
Nothing in this policy limits rights or remedies that cannot legally be waived.
If We Need to Change Your Appointment
We understand that sometimes changes may need to happen on our end, too.
If The Sew In Girl needs to reschedule your appointment, your retainer will transfer to the replacement appointment and will not count as your permitted reschedule.
If The Sew In Girl cancels your appointment and a suitable replacement cannot be provided, applicable payments will be transferred or refunded.
Your Appointment Journey
We want booking to feel simple from the very beginning.
01 — Choose Your Service
Find the service and options that best suit your desired look.
02 — Tell Us About Your Hair
Complete your intake so we can understand your hair, history, and preferences.
03 — Review & Confirm
Review your appointment details and acknowledge our booking policies.
04 — You're Booked
Once your appointment is secured, you’ll receive your confirmation and everything you need to know before your visit.
Ready When You Are
Everything starts with choosing the right appointment.
Take a look at our services, find your fit, and let’s create your next look.